Our Customers

Customer Testimonial

“Ecodocx has been a really good service provider and partner of ours for a long, long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”

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Bojan Elez,

CCM and EOM Solution Architecture and Administration at Sysco

OpenText Exstream Case Studies

Learn how our OpenText-based solutions helped customers to cut costs, invest in the future, speed up critical document-based business processes and uncovered the potential of customer communications management.

CASE STUDY: SYSCO

Upgrading OpenText Exstream to the latest supported version. Creating a new era’s truck driver self-service platform (so-called Driver Ready Pack).

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CASE STUDY: CHANGE HEALTHCARE

Optimizing business processes to deliver smarter print and mail services to healthcare providers with OpenText Exstream

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CASE STUDY: WASHINGTON GAS

Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.

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OpenText Exstream Business Benefits

Simplify and automate document composition and administration – streamline document-related business processes to reduce costs and increase business efficiency.

Empower your users – your colleagues will receive practical control over their documents and dispatch methods required to automate everyday work processes. You do not need to involve the IT department every time a document needs to be changed.

Streamline business processes – whether it’s about communicating with customers or suppliers, internal document-flow or easing payments and earnings.

Engage your customers – whether it’s one-to-one communication or large volumes of batch-produced documents, make every single interaction that your clients have with your company as smooth and pleasant as possible!

OpenText Exstream Architecture

OpenText Exstream 16.2 and later versions combine a variety of powerful applications from Exstream version 9.x (former HP Exstream), CCE 5.6.2 (former StreamServe) and some new applications developed by OpenText for version 16.

This solution package offers a combination of web and desktop applications that combine processing engine options and design tools into a single, powerful, integrated Customer Communications Management (CCM) platform, orchestrated by the Exstream Communications Server:

Desktop applications for design (Designer and StoryTeller), configuration (Design Manager and Communications Builder), and for administration (Control Center);

Web applications for monitoring and management (Workshop, Supervisor, Control), for business authoring (Content Author and Storyboard), and for interactive communications (Empower Editor and Retouch Editor);

Shared platform services: Communications Server applications and other Exstream applications, such as service gateways, run on the Exstream framework, which contains a management gateway and core platform services;

Repositories and Common Asset Service (CAS);

External applications: OpenText Directory Services and Experience Analytics.

OpenText Exstream Services

We provide services for all versions of OpenText Exstream (formerly StreamServe Persuasion, OpenText StreamServe, OpenText CCE or OpenText/HP Exstream Dialogue, Dell/EMC xPression). But before providing any type of services, we work with you to clarify objectives. We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.

Advisory and Consulting Services

Need some advice on your existing OpenText Exstream (or former versions, e.g. StreamServe, CCE or Exstream Dialogue)? Do you have a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or one-time service.

OpenText Product Training

Our team provides general and custom training sessions for all versions of Exstream, where we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.