SAP Document Presentment by OpenText Professional Services

Turning documents into personalized and interactive dialogues

 

 

 

What is SAP Document Presentment by OpenText?

 

Businesses running SAP systems need to support the generation and multi-channel distribution of a large variety of printed or electronic documents, which often require a lot of complex development and maintenance in SAP with multiple tools and hundreds of templates. SAP Document Presentment by OpenText (also known as OpenText StreamServe, Communications Center Enterprise (CCE), Exstream) supports these document processes throughout the enterprise in a highly scalable and efficient way.

It provides a flexible, single document presentment solution that dramatically reduces the time and effort to support all document requirements including easy design, layout, business rules (e.g. for dynamic business messaging, localization and branding), sorting and bundling, as well as powerful, automated printing and multi-channel distribution support. It helps SAP users harness the power of document communication on an ongoing basis, without relying on complex IT projects, or any complex scripting and maintenance inside SAP. The benefits offer more flexibility, faster time-to-market, reduced SAP processing time, simplified SAP architecture, and better and clearer customer communication with personalized messages, preferred language, channel, and format.

 

Product Support Lifecycle: OpenText Document Presentment for SAP Solutions version 5.6.2 is supported until March 2020. The latest supported version is 16.6, which is supported until June 2024. For more information about the product support lifecycle and upgrade options, please contact us directly. As an authorized OpenText service partner, we will be happy to help.

 

 

 

 

 

Our Customers

 

 

 

 

Customer Testimonial

 

“For us at Sysco, the learning and improvement process never stops. We are always looking for new avenues of improvements. In all these years, OpenText has always been a great product vendor by continuing to add all these new features to the products.

And Ecodocx has been a really good service provider and partner of ours for a long long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”

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Bojan Elez,

CCM and EOM Solution Architecture and Administration at Sysco

 

 

Streamline and Automate Document Generation and Distribution from SAP Applications, including SAP SuccessFactors and SAP Hybris

 

OpenText Document Presentment for SAP is a fully integrated solution that:

  • Generates personalized enterprise documents and correspondence from SAP and non SAP systems.
  • Enables communications from multiple enterprise applications to multiple output channels.
  • Provides flexible integration of archives and internal or external print-shops.
  • Lowers total cost of ownership and improves agility by making document changes in real-time
  • Automates document pipeline to streamline business processes
  • Supports all business-critical, document-intensive processes with customized bills and invoices, statements, purchase orders, correspondence, manifests, labels, checks, packing lists, drive-ready packs, etc.

 

 

 

 

 

SAP Document Presentment by OpenText at a Glance

 

 

 

Wide-format support

SAP Document Presentment by OpenText manages all SAP document formats, such as SmartForms, RDI, OTF / ABAPList, XSF, IDOC, XFP, and also allows processing of editions from other IS applications, such as XML, CSV, Web Services.

The solution natively supports Digital Asset Management for SAP Solutions for engaging images and video.

 

Flexible document layout design

The design tool offers many powerful and dynamic composition functions (tables, sorts, paragraphs, calculations, charts and visualizations, barcodes, labels).

 

Seamless integration with SAP applications

An extension of SAP applications like SAP S/4HANA, SAP SuccessFactors Solutions, or SAP Hybris, leveraging the power of SAP Fiori & SAP HANA for superior experiences and personalization.

SAP Document Presentment by OpenText integrates with SAP spooler, allows to preview documents directly in SAP, to customize documents via FIORI, and supports reporting and analytics on customer communications.

 

Easy omnichannel communications

Destination independent design supports all output streams and modes using a single design e.g. e-mail, HTML, PDF, print, and others.

 

 

 

 

Our Services

 

We provide services for all versions of SAP Document Presentment by OpenText (OpenText StreamServe, OpenText CCE). But before providing any type of services, we work with you to clarify objectives. We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.

Advisory and Consulting Services

Does your company has a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory and consulting sessions as a yearly subscription service or one-time service on SAP Document Presentment by OpenText solution (e.g. StreamServe, CCE), or other OpenText CCM and ECM products.

 

End-to-End Project Development

Need to do an SAP Document Presentment by OpenText project, but don’t have needed expertise in-house? No problem, we’ve got you covered. We provide a wide variety of services, including business analysis, project blueprint, time schedule and architecture design, installation and configuration, integration with third-party software, professional services, testing, custom programming, staff training, go-live support, post-go-live support.

 

 

 

Featured Success Stories

 

 

CASE STUDY: SYSCO

Upgrading OpenText Exstream to the latest supported version. Creating a new era’s truck driver self-service platform (so-called Driver Ready Pack).

LEARN MORE

CASE STUDY: CHANGE HEALTHCARE

Optimizing business processes to deliver smarter print and mail services to healthcare providers with OpenText Exstream

LEARN MORE

CASE STUDY: WASHINGTON GAS

Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.

LEARN MORE

 

 

Should We Hire Another

OpenText Consultant?

If you lack the needed expertise or manpower to pull off the next major OpenText project by yourself, here are a few options for you to consider.

Learn more

 

 

 

 

Related Pages

 

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