SAP Document Presentment by OpenText

Meet the Future of Data Management

Businesses running SAP systems need to support the generation and multi-channel distribution of a large variety of printed or electronic documents, which often require a lot of complex development and maintenance in SAP with multiple tools and hundreds of templates. SAP Document Presentment supports these document processes throughout the enterprise in a highly scalable and efficient way.

It provides a flexible, single document presentment solution that dramatically reduces the time and effort to support all document requirements including: easy design, layout, business rules (e.g. for dynamic business messaging, localization and branding), sorting and bundling, as well as powerful, automated printing and multi-channel distribution support. It helps SAP users harness the power of document communication on an ongoing basis, without relying on complex IT projects, or any complex scripting and maintenance inside SAP. The benefits offer more flexibility, faster time-to-market, reduced SAP processing time, simplified SAP architecture, and better and clearer customer communication with personalized messages, preferred language, channel, and format.

  • Generates personalized enterprise documents and correspondence from SAP and non SAP systems.
  • Enables communications from multiple enterprise applications to multiple output channels.
  • Provides flexible integration of archives and internal or external print-shops.
  • Lowers total cost of ownership and improves agility by making document changes in real-time
  • Supports all business critical, document-intensive processes with customized bills and invoices, statements, purchase orders, correspondence, manifests, labels, checks, packing lists, drive-ready packs, etc.
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CUSTOMER 
The customer is a Washington-based power utility company that provides services to almost 300k customers

CHALLENGE
Providing a single point of control over millions of documents and thousands of customer communications. Replacing legacy systems, streamlining business processes by speeding up daily document-related business processes and reducing labor costs.

SOLUTION
OpenText Document Presentment, OpenText Extended Enterprise Content Management

BUSINESS BENEFITS
The modernization of the company’s business processes allowed to speed up daily document-related business processes, reduce labor costs, streamline customer service, reduce customer support call rate and grow higher revenue.

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