Turning documents into personalized and interactive dialogues
What is OpenText Document Presentment for SAP Solutions?
Businesses running SAP systems need to support the generation and multi-channel distribution of a large variety of printed or electronic documents, which often require a lot of complex development and maintenance in SAP with multiple tools and hundreds of templates. OpenText Document Presentment for SAP Solutions (also known as OpenText StreamServe, Communications Center Enterprise (CCE), Exstream) supports these document processes throughout the enterprise in a highly scalable and efficient way.
It provides a flexible, single document presentment solution that dramatically reduces the time and effort to support all document requirements including easy design, layout, business rules (e.g. for dynamic business messaging, localization and branding), sorting and bundling, as well as powerful, automated printing and multi-channel distribution support. It helps SAP users harness the power of document communication on an ongoing basis, without relying on complex IT projects, or any complex scripting and maintenance inside SAP. The benefits offer more flexibility, faster time-to-market, reduced SAP processing time, simplified SAP architecture, and better and clearer customer communication with personalized messages, preferred language, channel, and format.
Product Support Lifecycle: OpenText Document Presentment for SAP Solutions version 5.6.2 is supported until June 2020. The latest supported version is 16.6, which is supported until June 2024. For more information about the product support lifecycle and upgrade options, please contact us directly. As an authorized OpenText service partner, we will be happy to help.
“For us at Sysco, the learning and improvement process never stops. We are always looking for new avenues of improvements. In all these years, OpenText has always been a great product vendor by continuing to add all these new features to the products.
And Ecodocx has been a really good service provider and partner of ours for a long long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”
CCM and EOM Solution Architecture and Administration at Sysco
Streamline and Automate Document Generation and Distribution from SAP Applications, including SAP SuccessFactors and SAP Hybris
OpenText Document Presentment for SAP is a fully integrated solution that:
SAP Document Presentment by OpenText manages all SAP document formats, such as SmartForms, RDI, OTF / ABAPList, XSF, IDOC, XFP, and also allows processing of editions from other IS applications, such as XML, CSV, Web Services.
The solution natively supports Digital Asset Management for SAP Solutions for engaging images and video.
The design tool offers many powerful and dynamic composition functions (tables, sorts, paragraphs, calculations, charts and visualizations, barcodes, labels).
An extension of SAP applications like SAP S/4HANA, SAP SuccessFactors Solutions, or SAP Hybris, leveraging the power of SAP Fiori & SAP HANA for superior experiences and personalization.
SAP Document Presentment by OpenText integrates with SAP spooler, allows to preview documents directly in SAP, to customize documents via FIORI, and supports reporting and analytics on customer communications.
Destination independent design supports all output streams and modes using a single design e.g. e-mail, HTML, PDF, print, and others.
We provide services for all versions of OpenText Document Presentment for SAP Solutions (OpenText Exstream, StreamServe, CCE). But before providing any type of services, we work with you to clarify objectives. We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.
Advisory and Consulting Services
Does your company has a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory and consulting sessions as a yearly subscription service or one-time service on OpenText Document Presentment for SAP Solutions (e.g. StreamServe, CCE), or other OpenText CCM and ECM products.
End-to-End Project Development
Need to do an OpenText Document Presentment for SAP Solutions project, but don’t have needed expertise in-house? No problem, we’ve got you covered. We provide a wide variety of services, including business analysis, project blueprint, time schedule and architecture design, installation and configuration, integration with third-party software, professional services, testing, custom programming, staff training, go-live support, post-go-live support.
OpenText Product Version Upgrade
Running on an unsupported version of OpenText Document Presentment for SAP Solutions? We can help you upgrade and migrate your existing projects in order to maintain an optimal IT infrastructure that will support core business functions.
We also upgrade your existing processes and templates (including StoryTeller, PageOut).
OpenText Product Training
Our team provides general and custom training sessions for all versions of OpenText Document Presentment for SAP Solutions, where we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.
OpenText Support & Management
We not only build new solutions from scratch, but we also support existing projects and solutions as well. We help our customers to manage existing projects in OpenText Document Presentment for SAP Solutions, implement new projects, stay compliant, reduce downtime, improve stability and keep things running smoothly.
We can extend the manpower of your in-house team during short- or long-term engagements. We provide OpenText customers with the needed expertise, skills and co-development teams in order to achieve organizational goals and save time. Working on-site or remotely, Ecodocx engineers adapt to your environment without disrupting the workflow.
Integration with OpenText Products
We provide a full range of services to OpenText products that are typically used with OpenText Document Presentment for SAP Solutions, like SAP Extended Enterprise Content Management (xECM), SAP Archiving and Document Acess (ADA), RightFax, EasyLink.
Integration with Third-party Products
Having deep knowledge of the workflows and best practices in different verticals (utility (SAP IS-U), banking (SAP Banking), insurance (SAP Insurance & Guidewire), distribution (SAP SCM), telecom (SAP Ericsson LHS BSCS and SAP IS-TELCO), manufacturing (Infor/Lawson M3), we offer custom solutions to meet your business needs.
Featured Success Stories
CASE STUDY: SYSCO
Upgrading OpenText Exstream to the latest supported version. Creating a new era’s truck driver self-service platform (so-called Driver Ready Pack).
CASE STUDY: CHANGE HEALTHCARE
Optimizing business processes to deliver smarter print and mail services to healthcare providers with OpenText Exstream
CASE STUDY: WASHINGTON GAS
Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.
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