We offer almost two decades of experience in delivering scalable 24/7 support & maintenance plans for OpenText ECM and CCM products.
OpenText Managed Support Services
Managed services from Ecodocx are an efficient way for customers to stay up to date on technology, have access to necessary skills and address a range of issues related to cost, quality of service and risk.
With our managed services offering, Ecodocx customizes and administers the application for the customer and provides a consistent SLA for the service.
By working with Ecodocx, customers have access to a team of highly skilled OpenText certified consultants, developers, and architects. The team is scaled to handle peak loads and non-operational tasks resulting in greater flexibility, faster implementation times at all times.
Our managed service offering is tailored to customers that are hosting OpenText applications in their own data center(s), private cloud or hybrid environment.
All OpenText managed support options guarantee all the security and control that is expected from an authorized services partner, and leading OpenText services provider.
We help to resolve OpenText support tickets in a more speedy manner. We offer OpenText managed support services for your Customer Experience, Content Services and Digital Process Automation Platforms. For more information – please visit our product page.
We offer a fixed monthly cost model that ensures predictable and known operating expenditure (OPEX) and reduced major capital expenditure (CAPEX)
Ecodocx provides custom support plans, and if needed round the clock support 365 days a year 24 hours a day to manage and support OpenText applications. All support is provided in accordance with the support contract and Service Level Agreement.
Examples of OpenText Managed Services
Benefits at a Glance
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