OpenText System Management & Support Service

We offer almost two decades of experience in delivering scalable 24/7 support & maintenance plans for OpenText ECM and CCM products.



Our Customers






Why Should You Consider Outsourcing OpenText Support as a Service from Ecodocx?


Ecodocx is a certified OpenText Services Silver Partner with a product focus on Customer Experience Management (CEM, CCM) and Enterprise Content Management (ECM), particularly with SAP, and industry focus on Utilities, Healthcare, Insurance, Manufacturing, Pharma, Finance, Energy, and Telecommunications.

We understand that your business success depends on your ability to access your software solutions. Therefore, unlike big market players, we provide dedicated, custom and scalable OpenText support and maintenance plans that fit any-size budgets. 


Examples of OpenText support services:

  • Develop, maintain and deliver product training materials to internal staff and contracted resources, if required, and mentor users and contractors delivering services during the phase-out transition
  • Implement fixes, patches and regularly scheduled updates to OT products
  • Assist in the on-going monitoring of OpenText processes making recommendations regarding improvements to the services
  • Maintenance of existing and creating new document generation and distribution projects
  • Validation of any architectural and solution directions integrating with or interfacing to OpenText products
  • Develop and update training materials for and based on OpenText configuration services
  • Plan, design, code, test and install new functionality for OpenText solutions while aligning to the existing application framework, as well as configuring and customizing OpenText applications
  • Provide architectural, business, technical or professional expertise with respect to OpenText products including investigation initiatives, feasibility assessments, fit-gap analysis, and business case development
  • Provide insights and solutions, taking into consideration and outlining operational, tactic and strategic considerations.


Business Benefits at a Glance:

  • Allow your team to focus on your core business
  • Leverage the experience of your technical team
  • Control costs with scalable support plans
  • Pay only for provided services
  • Choose when and what service needs to be provided
  • Feel more confident when implementing changes
Learn more about our services





Ecodocx provides support and maintenance service for all the products we work with.

  • If you have a support agreement with us, please contact your dedicated Ecodocx expert directly. Alternatively, please use the General Enquiries here.
  • If you would like to learn more about our custom OpenText support plans, please fill out the form below and one of our experts will get in touch with you soon.


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