Services and solutions based on all versions of OpenText StreamServe
What is OpenText StreamServe?
OpenText StreamServe/ Communications Center Enterprise CCE (now OpenText Exstream) is an integral component of the Customer Experience Management (CEM) suite that OpenText offers to help organizations execute on comprehensive Enterprise Information Management strategies. CEM is a set of technologies that organizations can take advantage of to exceed customer expectations, reach new markets, and provide superior experiences across all digital channels.
Product support lifecycle: OpenText StreamServe 5.6.2 product support lifecycle ends on June 2020.
OpenText Exstream 16.6 is the latest supported version. Learn more.
Request our free of charge project cost and time estimate. No calls or meetings required.
OpenText StreamServe 5.6.2 Extended Product Support Ends in June 2020
Learn about 3 Replacement Options
OpenText StreamServe Components
OpenText StreamServe comprises several major component areas:
Design Center: provides an independent environment for design and testing of projects and allows to configure how to connect to source applications; identify and extract input data; transform, format, process, and sort data; and deliver the output to the correct device (e.g., printer, fax, etc.).
Administrator: Enables simple and easy customizing of roles and permissions to protect against accidental or intentional misuse of critical data residing in documents. It also provides powerful tools for controlling document flow and access.
StoryTeller: Enables designers, rather than IT staff, to create highly capable document templates in familiar desktop publishing environments.
PageOut: Enables to create different types of pages, where each type has its own layout. This Component was supported until version 5.6.2.
Production Monitor: Monitors, optimizes and controls document production.
Ad Hoc Correspondence: Provides business users with web-based access to pre-approved templates to create and personalize business communications.
Collector: Enables documents stored in its short-term, ready reference repository to be viewed, recalled, or re-sent in a matter of seconds.
Composition Center: Hands-on creation of correspondence with control of content & application of business rules to selectively embed content into documents.
Correspondence Reviewer: Assures the quality of workflow-generated documents through an automated, web-based process that allows for review, modification, and approval or rejection of customer-bound correspondence.
Post Processing: Organizes documents to optimize production printing, collection, sorting, layout, and imposition. It bundles documents from asynchronous applications to optimize postal delivery, including applying OMR marks.
Input Formats (AFPIN & PDFIN): Permits import of data from most common high-volume document formats (AFP and PDF)
ERP Connectivity Packs: Enables direct connection to the most popular ERP systems, including SAP®, Lawson and Infor.
RFID: Creates customer-required barcodes or Radio-Frequency Identification (RFID) tags and labels.
“[…] Ecodocx has been a really good service provider and partner of ours for a long, long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”
CCM and EOM Solution Architecture and Administration at Sysco
ALL YOU NEED TO KNOW
OpenText StreamServe Services
We provide services for all versions of OpenText StreamServe (3.x, 4.x, 5.x 16.x). But before providing any type of services, we work with you to clarify objectives. We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.
Advisory and Consulting Services
Need some advice on your OpenText StreamServe? Do you have a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or a one-time service.
StreamServe Product Training
Our team provides general and custom training sessions for all versions of StreamServe, where we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.
OpenText Exstream Support & Management
Successfully implementing OpenText StreamServe is only half the battle. The real challenge is to maintain, support, and adapt the solution, it’s projects and processes to the changing business and regulatory requirements.
We help our customers to manage existing projects in OpenText StreamServe, implement new projects, stay compliant, reduce downtime, improve stability and keep things running smoothly.
End-to-End Project Development
Need to do an OpenText StreamServe project, but don’t have needed expertise in-house? No problem, we’ve got you covered. We provide a wide variety of services, including business analysis, project blueprint, time schedule and architecture design, installation and configuration, integration with third-party software, professional services, testing, custom programming, staff training, go-live support, post-go-live support.
OpenText Product Version Upgrade
Would you like to upgrade your StreamServe application to OpenText Exstream version 16.x? We can help you upgrade and migrate your existing projects in order to maintain an optimal IT infrastructure that will support core business functions.
We also upgrade your existing processes and templates (including StoryTeller, PageOut).
We can extend the manpower of your in-house team during short- or long-term engagements. We provide OpenText StreamServe customers with the needed expertise, skills and co-development teams in order to achieve organizational goals and save time. Working on-site or remotely, Ecodocx engineers adapt to your environment without disrupting the workflow.
Integration with OpenText Products
We provide a full range of services to OpenText products that are typically used with OpenText StreamServe, like OpenText Extended Enterprise Content Management for SAP Solutions (xECM), OpenText Archiving and Document Acess for SAP Solutions (ADA), RightFax, EasyLink.
Integration with Third-party Products
Having deep knowledge of the workflows and best practices in different verticals (utility (SAP IS-U), banking (SAP Banking), insurance (SAP Insurance & Guidewire), distribution (SAP SCM), telecom (SAP Ericsson LHS BSCS and SAP IS-TELCO), manufacturing (Infor/Lawson M3), Infor LN (previously Baan)), we offer custom solutions to meet your business needs.
Featured Success Stories
CASE STUDY: TEKNOR APEX
Learn how Tekor Apex, a leading plastics manufacturing company, benefits from outsourcing OpenText StreamServe support and management services from Ecodocx LLC
CASE STUDY: ERICSSON
Ericsson, the leading billing solutions provider, has asked Ecodocx LLC to help implement and customize OpenText CCM solutions for all of their customers, including TIM Brasil, Digicel Jamaica.
CASE STUDY: WASHINGTON GAS
Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.
Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts
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OpenText StreamServe 5.6.2 extended product support ends in June 2020. Learn about 3 replacement options.
Did you know that OpenText Exstream 16 offers 4 applications for interactive communications?
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