Seamless integration into SAP CCM customer experience software, SAP Interaction Center, SAP SuccessFactors SAP Fiori, and SAP Hybris
Streamline and automate ad hoc content generation and distribution from SAP solutions,
including SAP SuccessFactors, SAP Fiori, and SAP Hybris
OpenText Document Presentment Live for SAP Solutions is an add-on on top of OpenText Document Presentment for SAP Solutions that enables integration into SAP systems for on-demand document generation. As an SAP system user, SAP ERP or SAP CRM, you have customer interaction and the need to send out letters to your customers. With OpenText Document Presentment Live for SAP Solutions, you can write a personalized letter or email to a customer; and you don’t need to worry about the correctness of address and other business information, nor the layout and formatting or the printing. Depending on your system setup, you can either write that letter to a single contact person using Live Letters or to a group of recipients using Live Mail Merge. These features make it easy to send documents out to your customer and keep them organized and in order.
Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts.
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Key Features at a Glance
Get Inspired: Customer Success Story
Anu Iyer (IT Adviser) explains how Puget Sound Energy used OpenText Document Presentment for SAP Solutions and OpenText Document Presentment Live for SAP Solutions to improve customer engagement with personalized, effective billing and omnichannel delivery. The team of Ecodocx helped Puget Sound Energy by providing end-to-end implementation of the above-mentioned OpenText solutions.
Puget Sound Energy (PSE) is a Washington state energy utility providing electrical power and natural gas primarily in the Puget Sound region of the northwest United States.
The utility serves electricity to more than 1.1 million customers in Island, King, Kitsap, Kittitas, Pierce, Skagit, Thurston, and Whatcom counties; and provides natural gas to 750,000 customers in King, Kittitas, Lewis, Pierce, Snohomish, and Thurston counties.
We provide services for all versions of OpenText Document Presentment Live for SAP Solutions and OpenText Document Presentment for SAP Solutions (based on OpenText StreamServe). We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.
Advisory and Consulting Services
Need some advice on your OpenText StreamServe? Do you have a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or one-time service.
OpenText Product Training
Our team provides general and custom training sessions for all versions of SAP Document Presentment and Document Presentment Live. During our training sessions, we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.
OpenText Support & Management
We help companies of all sizes to manage existing projects, implement new projects, keep business systems and processes compliant to always changing regulatory, reduce downtime, improve stability and keep things running smoothly.
End-to-End Project Development
We provide a wide variety of services, including business analysis, project blueprint, time schedule and architecture design, installation and configuration, integration with third-party software, professional services, testing, custom programming, staff training, go-live support, post-go-live support.
OpenText Product Version Upgrade
Using in SAP Document Presentment Live not upgraded StoryTeller forms? We can help you upgrade and migrate your existing templates, projects in order to maintain an optimal IT infrastructure that will support core business functions. We also upgrade your existing PageOut-based processes and templates.
We can extend the manpower of your in-house team during short- or long-term engagements. We provide OpenText customers with the needed expertise, skills and co-development teams in order to achieve organizational goals and save time. Working on-site or remotely, Ecodocx engineers adapt to your environment without disrupting the workflow.
Integration with OpenText Products
We provide a full range of services to OpenText products that are typically used with OpenText Document Presentment and Document Presentment Live, like OpenText Extended Enterprise Content Management for SAP Solutions (xECM), OpenText Archiving and Document Acess for SAP Solutions (ADA), RightFax, EasyLink.
Integration with Third-party Products
Having deep knowledge of the workflows and best practices in different verticals (utility (SAP IS-U), banking (SAP Banking), insurance (SAP Insurance & Guidewire), distribution (SAP SCM), telecom (SAP Ericsson LHS BSCS and SAP IS-TELCO), manufacturing (Infor/Lawson M3), Infor LN (previously Baan)), we offer custom solutions to meet your business needs.
Featured Success Stories
CASE STUDY: TEKNOR APEX
Learn how Tekor Apex, a leading plastics manufacturing company, benefits from outsourcing OpenText StreamServe support and management services from Ecodocx LLC
CASE STUDY: ERICSSON
Ericsson, the leading billing solutions provider, has asked Ecodocx LLC to help implement and customize OpenText CCM solutions for all of their customers, including TIM Brasil, Digicel Jamaica.
CASE STUDY: WASHINGTON GAS
Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.
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