OpenText Document Presentment Live for SAP Solutions

Meet the future of information management



What is SAP Document Presentment Live by OpenText?


Streamline and automate ad hoc content generation and distribution from SAP solutions,

including SAP SuccessFactors and SAP Hybris


SAP Document Presentment Live by OpenText is an add-on on top of SAP Document Presentment by OpenText that enables integration into SAP systems for on-demand document generation. As an SAP system user, SAP ERP or SAP CRM, you have customer interaction and the need to send out letters to your customers. With SAP Document Presentment Live, you can write a personalized letter or email to a customer; and you don’t need to worry about the correctness of address and other business information, nor the layout and formatting or the printing. Depending on your system setup, you can either write that letter to a single contact person using Live Letters or to a group of recipients using Live Mail Merge. These features make it easy to send documents out to your customer and keep them organized and in order.






  • Seamlessly integrated into SAP CCM customer experience software and SAP Interaction Center
  • Efficient document creation: real-time, template and rules-based creation of documents and individual letters
  • Personalized and editable customer correspondence
  • Consist of branding and corporate identity through centralized templates
  • Eliminate manual processes and use of Word templates
  • Leverage review and approval functionality, customer preferred delivery channels
  • Integration with enterprise multi-channel and printing for reliable and cost-efficient distribution
  • Roles-based access and security
  • Archive and Workspace integration ensure compliance and easy search and retrieval for all correspondence





Anu Iyer (IT Adviser) explains how Puget Sound Energy used OpenText Document Presentment for SAP Solutions and OpenText Document Presentment Live for SAP Solutions to improve customer engagement with personalized, effective billing and omnichannel delivery.

Puget Sound Energy (PSE) is a Washington state energy utility providing electrical power and natural gas primarily in the Puget Sound region of the northwest United States.

The utility serves electricity to more than 1.1 million customers in Island, King, Kitsap, Kittitas, Pierce, Skagit, Thurston, and Whatcom counties; and provides natural gas to 750,000 customers in King, Kittitas, Lewis, Pierce, Snohomish, and Thurston counties. 




Should We Hire Another

OpenText Consultant?

If you lack the needed expertise or manpower to pull off the next major OpenText project by yourself, here are a few options for you to consider.

Learn more




Ecodocx helps companies worldwide to make the most of their strategic investments into OpenText products. We understand that your business success depends on your ability to access your everyday tools. Therefore, we provide maintenance, monitoring, optimization, and upgrade of your OpenText products to help you avoid any disruption in your business processes. 

Our services: 

Business analysis, project design and architecture, project development, installation and configuration, integration with third-party software, performance optimization, version upgrades, go-live-support, support and maintenance

Knowledge transfer:

We offer onsite/remote training on developed solutions, product training, webinars on specific product areas and functionality.


Ecodocx’s team of experts has a lot of experience in delivering on-site and remote services to our customers.

Learn more