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OpenText Document Presentment Live for SAP Solutions

Seamless integration into SAP CCM customer experience software, SAP Interaction Center, SAP SuccessFactors SAP Fiori, and SAP Hybris




What is OpenText Document Presentment Live for SAP?

Streamline and automate ad hoc content generation and distribution from SAP solutions,
including SAP SuccessFactors, SAP Fiori, and SAP Hybris


OpenText Document Presentment Live for SAP Solutions (also called SAP Document Presentment Live by OpenText) is an add-on on top of OpenText Document Presentment for SAP Solutions that enables integration into SAP systems for on-demand document generation. As an SAP system user, SAP ERP or SAP CRM, you have customer interaction and the need to send out letters to your customers. With OpenText Document Presentment Live for SAP Solutions, you can write a personalized letter or email to a customer; and you don’t need to worry about the correctness of address and other business information, nor the layout and formatting or the printing. Depending on your system setup, you can either write that letter to a single contact person using Live Letters or to a group of recipients using Live Mail Merge. These features make it easy to send documents out to your customer and keep them organized and in order.





Our Customers





Having an OpenText-related question? 

Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts.

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opentext document presentment live features


  • Seamlessly integrated into SAP CCM customer experience software, SAP Interaction Center, SAP SuccessFactors SAP Fiori, and SAP Hybris
  • Efficient document creation: real-time, template and rules-based creation of documents and individual letters
  • Personalized and editable customer correspondence
  • Consist of branding and corporate identity through centralized templates
  • Eliminate manual processes and use of Word templates
  • Leverage review and approval functionality, customer preferred delivery channels
  • Integration with enterprise multi-channel and printing for reliable and cost-efficient distribution
  • Roles-based access and security
  • Archive and Workspace integration ensure compliance and easy search and retrieval for all correspondence






Anu Iyer (IT Adviser) explains how Puget Sound Energy used OpenText Document Presentment for SAP Solutions and OpenText Document Presentment Live for SAP Solutions to improve customer engagement with personalized, effective billing and omnichannel delivery. The team of Ecodocx helped Puget Sound Energy by providing end-to-end implementation of the above-mentioned OpenText solutions.

Puget Sound Energy (PSE) is a Washington state energy utility providing electrical power and natural gas primarily in the Puget Sound region of the northwest United States.

The utility serves electricity to more than 1.1 million customers in Island, King, Kitsap, Kittitas, Pierce, Skagit, Thurston, and Whatcom counties; and provides natural gas to 750,000 customers in King, Kittitas, Lewis, Pierce, Snohomish, and Thurston counties. 




OpenText Document Presentment Live Services


We provide services for all versions of OpenText Document Presentment Live for SAP Solutions and OpenText Document Presentment for SAP Solutions (based on OpenText StreamServe). We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.

Advisory and Consulting Services

Need some advice on your OpenText StreamServe? Do you have a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or one-time service.


OpenText Product Training

Our team provides general and custom training sessions for all versions of SAP Document Presentment and Document Presentment Live. During our training sessions, we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.





Featured Success Stories



teknor apex company streamserve support service case study


Learn how Tekor Apex, a leading plastics manufacturing company, benefits from outsourcing OpenText StreamServe support and management services from Ecodocx LLC 



Ericsson, the leading billing solutions provider, has asked Ecodocx LLC to help implement and customize OpenText CCM solutions for all of their customers, including TIM Brasil, Digicel Jamaica.



Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.




Should We Hire Another

OpenText Consultant?

If you lack the needed expertise or manpower to pull off the next major OpenText project by yourself, here are a few options for you to consider.

Learn more



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