SAP Document Presentment Live by OpenText Services

Ecodocx provides innovative and customized solutions and services based on OpenText products.

 

 

What is SAP Document Presentment Live by OpenText?

 

Streamline and automate ad hoc content generation and distribution from SAP solutions,

including SAP SuccessFactors SAP Fiori, and SAP Hybris

 

SAP Document Presentment Live by OpenText is an add-on on top of SAP Document Presentment by OpenText that enables integration into SAP systems for on-demand document generation. As an SAP system user, SAP ERP or SAP CRM, you have customer interaction and the need to send out letters to your customers. With SAP Document Presentment Live, you can write a personalized letter or email to a customer; and you don’t need to worry about the correctness of address and other business information, nor the layout and formatting or the printing. Depending on your system setup, you can either write that letter to a single contact person using Live Letters or to a group of recipients using Live Mail Merge. These features make it easy to send documents out to your customer and keep them organized and in order.

 

 

 

 

Our Customers

 

 

 

 

Having an OpenText-related question? 

Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts.

P.S. No question is too small. You can ask us anything.

 

Learn more

 

 

  • Seamlessly integrated into SAP CCM customer experience software and SAP Interaction Center, SAP SuccessFactors SAP Fiori, and SAP Hybris
  • Efficient document creation: real-time, template and rules-based creation of documents and individual letters
  • Personalized and editable customer correspondence
  • Consist of branding and corporate identity through centralized templates
  • Eliminate manual processes and use of Word templates
  • Leverage review and approval functionality, customer preferred delivery channels
  • Integration with enterprise multi-channel and printing for reliable and cost-efficient distribution
  • Roles-based access and security
  • Archive and Workspace integration ensure compliance and easy search and retrieval for all correspondence

 

 

 

 

 

Anu Iyer (IT Adviser) explains how Puget Sound Energy used OpenText Document Presentment for SAP Solutions and OpenText Document Presentment Live for SAP Solutions to improve customer engagement with personalized, effective billing and omnichannel delivery. The team of Ecodocx helped Puget Sound Energy by providing end-to-end implementation of the above-mentioned OpenText solutions.

Puget Sound Energy (PSE) is a Washington state energy utility providing electrical power and natural gas primarily in the Puget Sound region of the northwest United States.

The utility serves electricity to more than 1.1 million customers in Island, King, Kitsap, Kittitas, Pierce, Skagit, Thurston, and Whatcom counties; and provides natural gas to 750,000 customers in King, Kittitas, Lewis, Pierce, Snohomish, and Thurston counties. 

 

 

 

Our Services

 

We provide services for all versions of SAP Document Presentment Live and SAP Document Presentment (OpenText StreamServe). We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.

Advisory and Consulting Services

Need some advice on your OpenText StreamServe? Do you have a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or one-time service.

 

OpenText Product Training

Our team provides general and custom training sessions for all versions of SAP Document Presentment and Document Presentment Live. During our training sessions, we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.

 

 

 

 

Featured Success Stories

 

 

teknor apex company streamserve support service case study

CASE STUDY: TEKNOR APEX

Learn how Tekor Apex, a leading plastics manufacturing company, benefits from outsourcing OpenText StreamServe support and management services from Ecodocx LLC 

LEARN MORE

CASE STUDY: ERICSSON

Ericsson, the leading billing solutions provider, has asked Ecodocx LLC to help implement and customize OpenText CCM solutions for all of their customers, including TIM Brasil, Digicel Jamaica.

LEARN MORE

CASE STUDY: WASHINGTON GAS

Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.

LEARN MORE

 

 

Should We Hire Another

OpenText Consultant?

If you lack the needed expertise or manpower to pull off the next major OpenText project by yourself, here are a few options for you to consider.

Learn more

 

 

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