Providing services and solutions based on all versions of OpenText Exstream (formerly Exstream Dialogue Design and Production, StreamServe (Persuasion), Communications Center Enterprise (CCE)
Product support lifecycle: StreamServe 5.6.2 product support lifecycle ends on June 2020 (Learn more). Exstream Dialogue 9.5.3 product support lifecycle ends in September 2021 (Learn more). StreamServe and Exstream Dialogue became OpenText Exstream. 16.6 is the latest supported version.
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“Ecodocx has been a really good service provider and partner of ours for a long, long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”
CCM and EOM Solution Architecture and Administration at Sysco
Customer Success Stories
Learn how our OpenText-based solutions helped customers to cut costs, invest in the future, speed up critical document-based business processes and uncovered the potential of customer communications management.
CASE STUDY: SYSCO
Upgrading OpenText Exstream to the latest supported version. Creating a new era’s truck driver self-service platform (so-called Driver Ready Pack).
CASE STUDY: CHANGE HEALTHCARE
Optimizing business processes to deliver smarter print and mail services to healthcare providers with OpenText Exstream
CASE STUDY: WASHINGTON GAS
Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.
OpenText Exstream Business Benefits
OpenText Exstream 16.x Architecture
OpenText Exstream 16.2 and later versions combine a variety of powerful applications from Exstream version 9.x (former HP Exstream), CCE 5.6.2 (former StreamServe) and some new applications developed by OpenText for version 16.
This solution package offers a combination of web and desktop applications that combine processing engine options and design tools into a single, powerful, integrated Customer Communications Management (CCM) platform, orchestrated by the Exstream Communications Server:
OpenText Exstream Services
We provide services for all versions of OpenText Exstream (formerly StreamServe Persuasion, OpenText StreamServe, OpenText CCE or OpenText/HP Exstream Dialogue, Dell/EMC xPression). But before providing any type of services, we work with you to clarify objectives. We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.
Advisory and Consulting Services
Need some advice on your existing OpenText Exstream (or former versions, e.g. StreamServe, CCE or Exstream Dialogue)? Do you have a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or one-time service.
OpenText Product Training
Our team provides general and custom training sessions for all versions of Exstream, where we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.
OpenText Exstream Support & Management
Successfully implementing OpenText Exstream is only half the battle. The real challenge is to maintain, support, and adapt the solution, it’s projects and processes to the changing business and regulatory requirements.
We not only build new solutions from scratch, but we also support existing projects and solutions as well. We help our customers to manage existing projects in OpenText Exstream, implement new projects, stay compliant, reduce downtime, improve stability and keep things running smoothly.
End-to-End Project Development
Need to do an OpenText Exstream project, but don’t have needed expertise in-house? No problem, we’ve got you covered. We provide a wide variety of services, including business analysis, project blueprint, time schedule and architecture design, installation and configuration, integration with third-party software, professional services, testing, custom programming, staff training, go-live support, post-go-live support.
OpenText Product Version Upgrade
Running on an unsupported version of OpenText StreamServe, CCE or Exstream Dialogue, or xPression? We can help you upgrade and migrate your existing projects in order to maintain an optimal IT infrastructure that will support core business functions.
We also upgrade your existing OpenText Exstream processes and templates (including StoryTeller, PageOut, xDesign, Exstream Design Manager and Designer).
We can extend the manpower of your in-house team during short- or long-term engagements. We provide OpenText Exstream customers with the needed expertise, skills and co-development teams in order to achieve organizational goals and save time. Working on-site or remotely, Ecodocx engineers adapt to your environment without disrupting the workflow.
Integration with OpenText Products
We provide a full range of services to OpenText products that are typically used with OpenText Exstream (StreamServe), like OpenText Extended Enterprise Content Management for SAP Solutions (xECM), OpenText Archiving and Document Acess for SAP Solutions (ADA), RightFax, EasyLink.
Integration with Third-party Products
Having deep knowledge of the workflows and best practices in different verticals (utility (SAP IS-U), banking (SAP Banking), insurance (SAP Insurance & Guidewire), distribution (SAP SCM), telecom (SAP Ericsson LHS BSCS and SAP IS-TELCO), manufacturing (Infor/Lawson M3)), we offer custom solutions to meet your business needs.
Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts
All-In-One Customer Communications Management
OpenText Exstream-based solutions for any industry
OpenText™ Exstream helps insurance carriers improve the customer experience and significantly reduce costs with a single software solution for policies, bills, quotes/proposals, and correspondence. You can perform straight-through processing for high-volume and on-demand communications and enable interactive correspondence for the front office. Business users can create customized communications for a variety of delivery channels and mobile devices.
Customers demand convenience from banks, investment firms, credit card providers, and other financial services organizations, which means it’s critical to deliver account balances, statements, and loan statuses across preferred channels and devices. OpenText Exstream offers solutions for financial services organizations, to help you create compelling, meaningful communications that empower customers to make better decisions.
Stand out from the competition by delivering compelling, intuitively designed communications to reinforce your brand and promote loyalty. OpenText Exstream helps telecommunications firms reduce document development and production costs, create critical customer communications faster, and deliver clearer, more relevant communications to help acquire, retain and grow customer relationships.
OpenText Exstream can significantly reduce costs and drive member behavior with personalized wellness messaging, consolidated EOBs, and group and individual policies—all delivered across member-preferred channels such as email, SMS, and web. Choose OpenText Exstream to help you communicate more effectively with members, care providers, and plan sponsors.
OpenText Exstream for print service providers offers a single platform for creating any type of variable document application, regardless of delivery channel. Providers can save on maintenance and programming costs, and print personalized and variable data documents at high speeds. Document design efficiencies reduce postage and paper costs and help you build closer customer relationships through features such as householding, sorting/bundling, barcoding, and inserter control.
State, local, and federal agencies rely on OpenText Exstream to significantly reduce costs while delivering more services for citizens. Public sector organizations can design, create, and deliver personalized communications and repetitive documents such as tax statements—regardless of document type, variable content, or delivery channel.
Rapidly advancing smart grid technology offers many enhancements for utility providers, but one of the most fundamental changes will be how utilities and consumers interact. OpenText Exstream allows utility providers to deliver convenient, timely, and understandable communications to customers from smart meters and related systems, to support informed choices about energy consumption and ultimately drive customer behavior.
Enabling businesses to control the content, format, delivery channel, time and logic of each customer-facing document.
Optimizing and simplifies the process of receiving, managing, routing and monitoring invoices and related documentation.
Creating invoices, statements, summary declarations, and other documents in compliance with relevant regulations.
Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications, like S/4HANA, SuccessFactors Solutions, or SAP Hybris, SAP Fiori.
Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications.
Providing an add-on on top of OpenText Document Presentment that enables integration into SAP systems for on-demand document generation.
Companies all around the globe invest in OpenText tools and solutions, which increases the demand for OpenText consultants globally…
OpenText™ Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety…
Dell/EMC xPression customers can breathe freely again, as OpenText offers a conversion tool from xDesign to Exstream Design Manager and Designer….
Did you know that OpenText Exstream 16 offers 4 applications for interactive communications?
All you need to know: StreamServe support lifecycle, product architecture, new enhancements and features, and case studies.
All you need to know: Exstream Dialogue support lifecycle, OpenText Exstream architecture, new features, best practices, and business benefits.