OpenText Exstream Services

Providing services and solutions based on all versions of OpenText Exstream (formerly Exstream Dialogue Design and Production, StreamServe (Persuasion), Communications Center Enterprise (CCE)

 

 


What is OpenText Exstream 16.x?

OpenText Exstream is an innovative Customer Communications Management platform. It combines Exstream’s high- productive engine and interactive editing capabilities with StreamServe’s (also known as Communications Center Enterprise) event-driven transactional processing model and out of the box integration flexibility. The result is a powerful communication platform.
With OpenText Exstream, different departments within your organization can control and customize whole documents, or certain parts of a document without the need to wait for updates from IT staff, which free up IT resources, and cuts production and go-to-market time.

 

Product support lifecycle: StreamServe 5.6.2 product support lifecycle ends on December 2019 (Learn more). Exstream Dialogue 9.5.3 product support lifecycle ends in September 2021 (Learn more). StreamServe and Exstream Dialogue became OpenText Exstream. 16.x is the latest supported version. 

 

 

Planning to upgrade to OpenText Exstream 16?

Request our free of charge project cost and time estimate. No calls or meetings required. 

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Our Customers

 

 

 

 

Customer Testimonial

 

Ecodocx has been a really good service provider and partner of ours for a long, long time. They constantly empower us to go out and benefit from all the latest features available. They always provide strong expertise, and great development and coding skills, which we don’t have in-house. This helps us to continue moving forward with our business improvements.”

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Bojan Elez,

CCM and EOM Solution Architecture and Administration at Sysco

 

 

 

Customer Success Stories

 

Learn how our OpenText-based solutions helped customers to cut costs, invest in the future, speed up critical document-based business processes and uncovered the potential of customer communications management.

 

 

CASE STUDY: SYSCO

Upgrading OpenText Exstream to the latest supported version. Creating a new era’s truck driver self-service platform (so-called Driver Ready Pack).

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CASE STUDY: CHANGE HEALTHCARE

Optimizing business processes to deliver smarter print and mail services to healthcare providers with OpenText Exstream

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CASE STUDY: WASHINGTON GAS

Improved customer engagement and brand loyalty by replacing legacy systems, centralizing and speeding up the storage and retrieval of generated transaction documents.

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OpenText Exstream Business Benefits

 

  • Simplify and automate document composition and administration – streamline document-related business processes to reduce costs and increase business efficiency.

 

  • Empower your users – your colleagues will receive practical control over their documents and dispatch methods required to automate everyday work processes. You do not need to involve the IT department every time a document needs to be changed.

 

  • Streamline business processes – whether it’s about communicating with customers or suppliers, internal document-flow or easing payments and earnings.

 

  • Engage your customers – whether it’s one-to-one communication or large volumes of batch-produced documents, make every single interaction that your clients have with your company as smooth and pleasant as possible!

 


 

 

 

 

 

OpenText Exstream 16.2 and later versions combine a variety of powerful applications from Exstream version 9.x (former HP Exstream), CCE 5.6.2 (former StreamServe) and some new applications developed by OpenText for version 16.

This solution package offers a combination of web and desktop applications that combine processing engine options and design tools into a single, powerful, integrated Customer Communications Management (CCM) platform, orchestrated by the Exstream Communications Server:

  • Desktop applications for design (Designer and StoryTeller), configuration (Design Manager and Communications Builder), and for administration (Control Center);

 

  • Web applications for monitoring and management (Workshop, Supervisor, Control), for business authoring (Content Author and Storyboard), and for interactive communications (Empower Editor and Retouch Editor);

 

  • Shared platform services: Communications Server applications and other Exstream applications, such as service gateways, run on the Exstream framework, which contains a management gateway and core platform services;

 

  • Repositories and Common Asset Service (CAS);

 

  • External applications: OpenText Directory Services and Experience Analytics.

 

 

 

OpenText Exstream Services

 

We provide services for all versions of OpenText Exstream (formerly StreamServe Persuasion, OpenText StreamServe, OpenText CCE or OpenText/HP Exstream Dialogue, Dell/EMC xPression). But before providing any type of services, we work with you to clarify objectives. We help you define which requirements you must meet including those around your scope, budget, and schedule. We explore multiple and agile ways to solve your problem and help you decide which solution is best.

Advisory and Consulting Services

Need some advice on your existing OpenText Exstream (or former versions, e.g. StreamServe, CCE or Exstream Dialogue)? Do you have a concern, or would simply like to hear the feedback from a professional service provider? We offer advisory sessions as a yearly subscription service or one-time service.

 

OpenText Product Training

Our team provides general and custom training sessions for all versions of Exstream, where we provide knowledge transfer, and share best practices. We also do OpenText crash courses for business and technical users and administrators. Your team can get training at your location, at our location in Boston MA, or remote during WebEx sessions.

 

 

 

 

Looking for a piece of advice on your OpenText Exstream products?

Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts

 

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Related OpenText Exstream Applications

 

 

opentext exstream service

OpenText Exstream (formerly StreamServe & HP Exstream Dialogue)

Enabling businesses to control the content, format, delivery channel, time and logic of each customer-facing document.

OpenText Exstream for Content Server

Optimizing and simplifies the process of receiving, managing, routing and monitoring invoices and related documentation.

OpenText StreamServe (now OpenText Exstream)

Creating invoices, statements, summary declarations, and other documents in compliance with relevant regulations.

OpenText Document Presentment for SAP Solutions

Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications, like S/4HANA, SuccessFactors Solutions, or SAP Hybris, SAP Fiori.

OpenText Document Presentment for SAP hybris Commerce Suite

Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications.

SAP Document Presentment Live by OpenText

Providing an add-on on top of OpenText Document Presentment that enables integration into SAP systems for on-demand document generation.

 

 

 

Related Pages

 

Should we hire another OpenText consultant?

Companies all around the globe invest in OpenText tools and solutions, which increases the demand for OpenText consultants globally…

What to consider before upgrading to OpenText Exstream.

OpenText™ Exstream is a powerful, efficient and robust multichannel customer communications solution that allows users to create a variety…

OpenText Offers Migration Path from xPression to Exstream

Dell/EMC xPression customers can breathe freely again, as OpenText offers a conversion tool from xDesign to Exstream Design Manager and Designer….

OpenText Exstream Interactive Communications: Retouch, Empower Editor, Live Editor, and PowerDocs

Did you know that OpenText Exstream 16 offers 4 applications for interactive communications?

[Whitepaper] Upgrading from StreamServe/ CCE to OpenText Exstream

All you need to know: StreamServe support lifecycle, product architecture, new enhancements and features, and case studies.

[Whitepaper] Upgrading from Exstream Dialogue to OpenText Exstream 16

All you need to know: Exstream Dialogue support lifecycle, OpenText Exstream architecture, new features, best practices, and business benefits.