OpenText Professional Services

Making the most of your strategic investments

 

40+ loyal customers, 300+ successfully delivered projects,
and 150+ years of industry experience

 

Focus on what your business does best and let Ecodocx take care of your OpenText ECM and CCM environments. Headquartered in Boston, Massachusetts, Ecodocx is a private woman-owned software development and consulting services company. We are a certified OpenText Services Silver Partner with a product focus on Customer Experience Management (CEM, CCM) and Enterprise Content Management (ECM), particularly with SAP, and industry focus on Utilities, Healthcare, Insurance, Manufacturing, Pharma, Finance, Energy, and Telecommunications.

 

 

 

 

 

OUR CUSTOMERS

 

We provide efficient solutions trusted by both – Fortune Global 500 companies and SMBs

 

 

 

 

 

 

 

Business Benefits of Outsourcing

OpenText ССM and ECM Services

 

Ecodocx can partner with your organization and deliver a resourcing model that fits your needs. Our service program can provide your organization with on-demand or continuous support and maintenance services. Focus on what your business does best and leave the day to day operations of your environments to Ecodocx.

  • Allow your organization to focus on your core business.
  • Leverage the experience of your technical team
  • Ability to control costs  (flexible service and support plans; pay only for provided service)
  • Flexibility (choose when and what service needs to be provided)

 

 

 

Why Work with Ecodocx?

 

 

Authorized OpenText Partner

Ecodocx is a certified OpenText Services Silver Partner with a product focus on Customer Experience Management (CEM, CCM) and Enterprise Content Management (ECM), particularly with SAP, and industry focus on Utilities, Healthcare, Insurance, Manufacturing, Pharma, Finance, Energy, and Telecommunications.

Our clients come from around the globe: North America, Latin America, Europe, the Middle East, and the Asia Pacific. We provide a wide variety of services, including onsite consulting, staff augmentation, support, and offshore development.

We pride ourselves on working closely with our OpenText and SAP colleagues on strategy, implementation, and custom coding.

 

150+ Years of Experience in OpenText Services

Ecodocx was founded by industry experts, that previously worked directly for OpenText Global Services Centers and StreamServe in the United States and Europe, offering R&D, consulting services, and product support.

Each of our employees has a minimum of 5 years of industry experience. Together we have over 150+ years of cumulative experience.

 

Team of Certified OpenText Experts

All our experts are certified by OpenText and have great experience delivering onsite and remote professional services, custom development and coding, product integration, database services, and network connectivity.

Our experts have implemented and maintained OpenText solutions in various industries, such as utilities, manufacturing, healthcare, finance, insurance, telecom, etc. Most of our employees are experienced OpenText alumni from RnD, product support, and global services.

 

Convenient Business Locations and no Cultural Barriers

We deliver an individual approach to each and every customer by having office locations in the United States and in Europe, by cooperating tightly with local industry experts around the globe, and by traveling to each customer onsite. We make sure our employees work in a family-like atmosphere, enjoy coming to the office and have everything needed to be maximum productive.

We value long-lasting and tight business relationships, and always respect agreements and commitments. We are proud to work with several leading industry experts and Fortune 100 companies for almost a decade. 

 

 

 

Looking for a piece of advice on your OpenText products?

Schedule a free of charge advisory and consulting session with one of Ecodocx’s experts

 

Learn more

 

 

 

 

SUPPORTED PRODUCTS

 

 Enterprise Content Management

 

 

OpenText Extended ECM for SAP Solutions

Providing a 360-degree view of the enterprise, and a crucial link between unstructured content and business suite applications.

OpenText Content Server (LiveLink)

Helping to manage information flows across an enterprise, including capturing, indexing, storing, retrieving, archiving and disposing of data.

OpenText Archive Center (formerly Archive Server)

Helping to manage information flows across an enterprise, including capturing, indexing, storing, retrieving, archiving and disposing of data.

OpenText Vendor Invoice Management for SAP Solutions

Optimizing and simplifies the process of receiving, managing, routing and monitoring invoices and related documentation.

interface overview of opentext archiving and document access for sap solutions

OpenText Archiving and Document Access for SAP Solutions

Enabling the archiving, management, and retrieval of all business documents from within the SAP infrastructure.

OpenText Intelligent Capture (Captiva)

Transforming paper into actionable electronic information. Helping organizations to eliminate processing errors and achieve regulatory compliance.

 

 

Customer Communications Management 

 

 

opentext exstream service

OpenText Exstream (formerly StreamServe & HP Exstream Dialogue)

Enabling businesses to control the content, format, delivery channel, time and logic of each customer-facing document.

OpenText Exstream for Content Server

Optimizing and simplifies the process of receiving, managing, routing and monitoring invoices and related documentation.

OpenText StreamServe (now OpenText Exstream)

Creating invoices, statements, summary declarations, and other documents in compliance with relevant regulations.

OpenText Document Presentment for SAP Solutions

Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications.

OpenText Document Presentment for SAP hybris Commerce Suite

Supporting the generation and multi-channel distribution of a large variety of printed or electronic documents directly from SAP applications.

SAP Document Presentment Live by OpenText

Providing an add-on on top of OpenText Document Presentment that enables integration into SAP systems for on-demand document generation.

 

 

Check out our latest e-book!

Upgrading from Communications Center Enterprise & StreamServe to OpenText Exstream

All you need to know

Download the e-book

 

 

 

Get Inspired: Customer Success Stories

 

 

CASE STUDY: SYSCO

Upgrading OpenText Exstream to the latest supported version. Creating a new era’s truck driver self-service platform (so-called Driver Ready Pack).

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teknor apex company streamserve support service case study

CASE STUDY: TEKNOR APEX

Transforming the lack of OpenText resources into cost-effective service proposal for a leading plastics manufacturing company.

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CASE STUDY: CONTINENTAL RESSOURCES

Improving efficiency by upgrading document generation and management within SAP with OpenText solutions.

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