OpenText Professional Service

Making the most of your strategic investments

 

 

OpenText Consulting Services

Focus on what your business does best and let Ecodocx take care of your OpenText ECM and CCM environments

 

Finding and keeping knowledgeable resources to support and maintain your systems, that fit into your departments budget, can be challenging and time-consuming. We at Ecodocx have over 15 years of experience supporting and maintaining the OpenText environments of service providers and end customers. As an OpenText partner with experienced and certified experts in our team, we can provide the latest and best practices and expertise. 

 

 

 

Our References

 

Our mission is to provide customers and partners with the needed expertise and consulting services.

We are proud to be trusted by industry leaders.

 

 

Business Benefits of Outsourcing

OpenText ССM and ECM Services

 

Ecodocx can partner with your organization and deliver a resourcing model that fits your needs. Our service program can provide your organization with on-demand or continuous support and maintenance services. Focus on what your business does best and leave the day to day operations of your environments to Ecodocx.

  • Allow your organization to focus on your core business.
  • Leverage the experience of your technical team
  • Ability to control costs  (flexible service and support plans; pay only for provided service)
  • Flexibility (choose when and what service needs to be provided)

 

 

 

Why Work with Ecodocx?

 

 

Authorized OpenText Partner

Ecodocx is a certified OpenText Services Silver Partner with a product focus on Customer Experience Management (CEM, CCM) and Enterprise Content Management (ECM), particularly with SAP, and industry focus on Utilities, Healthcare, Insurance, Manufacturing, Pharma, Finance, Energy, and Telecommunications.

Our clients come from around the globe: North America, Latin America, Europe, the Middle East, and the Asia Pacific. We provide a wide variety of services, including onsite consulting, staff augmentation, support, and offshore development.

We pride ourselves on working closely with our OpenText and SAP colleagues on strategy, implementation, and custom coding.

 

150+ years of experience in OpenText Services

Ecodocx was founded by industry experts, that previously worked directly for OpenText Global Services Centers (formerly StreamServe) in the United States and Europe, offering R&D, consulting services, and product support.

Each of our employees has a minimum of 5 years of industry experience. Together we have over 150+ years of cumulative experience.


Team of certified OpenText experts

All our experts are certified by OpenText and have great experience delivering onsite and remote professional services, custom development and coding, product integration, database services, and network connectivity.

Our experts have implemented and maintained OpenText solutions in various industries, such as utilities, manufacturing, healthcare, finance, insurance, telecom, etc. Most of our employees are experienced OpenText alumni from RnD, product support, and global services.

 

Convenient business locations and no cultural barriers

We deliver an individual approach to each and every customer by having office locations in the United States and in Europe, by cooperating tightly with local industry experts around the globe, and by traveling to each customer onsite. We make sure our employees work in a family-like atmosphere, enjoy coming to the office and have everything needed to be maximum productive.

We value long-lasting and tight business relationships, and always respect agreements and commitments. We are proud to work with several leading industry experts and Fortune 100 companies for almost a decade. 

 

 

 

Should We Hire Another

OpenText Consultant?

If you lack the needed expertise or manpower to pull off the next major OpenText project by yourself, here are a few options for you to consider.

Learn more

 

 

 

Ecodocx’s technical support, administration, and maintenance services are reliable, knowledgeable and can be adjusted to the unique needs of your organization. Our software support professionals have in-depth knowledge and experience in emergency software production support, application maintenance, and customer support.

 

  • Version upgrade
  • Business analysis
  • Project design and architecture
  • Project development
  • Integration with third-party software
  • Installation and configuration
  • Professional services
  • Monitoring and troubleshooting
  • Go-live support
  • Post-go-live support
  • System support & maintenance (custom and scalable M&S plans)

 

 

 

 

Check out our latest e-book!

Upgrading from Communications Center Enterprise & StreamServe to OpenText Exstream

All you need to know

Download the e-book

 

 

 

Get Inspired: Customer Success Stories

 

 

Oklahoma Oil and Gas Company

Achieved end-to-end business value, automated everyday processes, improved business performance and reached significant and measurable time and cost savings.

Pacific Northwest Utility

Improved customer communications, redesigned their bills, upgraded and speed up their archiving needs, and allowed their customers to stay connected the way they want to be connected.

Fortune 500 Pharma Distributor

Optimized document-related business processes by speeding up production processes, enhancing security and regulatory compliance, decreasing print management cost and minimizing downtime.