If an Infor application does not work well with the print infrastructure, it can quickly become a tricky exercise for businesses. Delivery notes, invoices or barcodes – if the printer can not handle the row data from the leading application, the entire operation can quickly stop. Therefore, Lawson (now Infor) teamed up with StreamServe (now OpenText) back in 1998, an industry-leading document generation and output management solution provider, and created a joined solution package called M3 Output Pack.
StreamServe in Infor M3
The M3 Output Pack powered by StreamServe (now OpenText Exstream) was created to transform M3 Business Engine data into predefined templates, and create any type of document, like invoices, reports, delivery notes, purchase orders and other. M3 Output Pack supports different formats and distribution channels, like e-mail, mobile, electronic invoice, printer, and fax. Infor even produced a library of approximately 1000 predefined layouts for StreamServe. With the StreamServe design interface, users are able to modify and adapt predefined layouts easily without coding.
StreamServe interactive, on-demand or batch correspondence
The solution was designed to give you optimal flexibility and scalability, and packaged to simplify the implementation and maintenance of your customer communications management (CCM) and output management.
Regardless of output mode (interactive, on-demand or batch), and quantity, StreamServe (now OpenText Exstream) helps users to manage common challenges such as manual steps required in the document handling process, hard-coded document layouts making it hard to meet the changing requirements of customers and organizations, and the need for separate hardware for different output channels.
M3 Output Pack automatically collects data from M3, applies your desired design, and distributes the output. The multi-channel distribution supports the processes, and different languages are automatically applied to the documents. Nothing is hard-coded, enabling dynamic sales and marketing messages to be used on the documents. With the M3 Output Pack Infor M3 applications can connect to printers, faxes and archiving systems, as well as produce Excel reports, apply enveloping cross-border electronic invoicing and much more.
Upgrade from StreamServe to OpenText Exstream
Infor M3 customers can upgrade to Exstream 16.x as any Communications Center Enterprise and StreamServe customer. To learn more about your upgrade to OpenText Exstream 16.x, have a look at our related blog article about upgrading from StreamServe/ CCE to OpenText Exstream, or simply contact our experts.
Ecodocx Expertise at a Glance
Ecodocx is authorized OpenText Services Partner and has a team of certified experts with almost two decades of industry experience. Our expertise with Infor M3 adds all document handling features of StreamServe to your Infor M3 system. The result is optimal functionality and value added to your business processes in your ERP environment. We offer a wide variety of services around your existing or newly installed OpenText StreamServe (now Exstream) solution, including implementation, customization, integration with third-party solutions, development, go-live and post-go-live support, training, upgrade, support and maintenance.