Customer Communications Management (CCM) and Document Automation Solutions for Utilities

Stand Out from the Competition

 

 

Efficient Customer Bonding with Invoices

that Leave a Lasting, Positive Impression

 

Utility companies are trying to face the ongoing challenge of meeting rapidly growing customers expectations in communication. As in any other relationship, communication between utility companies and their customers is the key to a satisfying and long-term business. But in the current economic climate, IT departments are trying to find a way to be able to offer high-quality customer communications while reducing operational cost.

The way different companies in one industry sector manage business processes and business communications, decides rather a company has success and meets their customer’s expectations while being able to offer their services to existing and new customers for a reasonable price.

 

 

14 Hours/Week

On average, employees spend over 14 hours/week (35% of time) on routine activities, such as searching for information, preparing standard documents, dealing with mistakes, that could be spent on priority activities.

 

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More and more entrepreneurs use invoices as a customer loyalty instrument. To leave a lasting positive impression, usually only a little creativity and a small amount of money is necessary.

Everyday documents, such as bills and notices, are a perfect example of documents customers read every day. They are a trusted information channel. Unlike direct marketing, which is opened by under 10% of recipients, transactional documents are opened by 95%.

The idea of placing messages within transactional documents isn’t new, but we can help to make this process intelligent, relevant, personalized, targeted and allows to access customers while merging two different messages in an efficient way.

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A Step-by-Step Guide to

Omnichannel Customer Experience Management

“54% of consumers feel more loyal to brands that show a deep understanding of their preferences and priorities.” – Wunderman Technologies

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While many of us view the billing cycle as a negative process, truth is, monthly bills are the perfect opportunity for companies to grow relationships and trust with their customers, According to a recent Harvard Business Review study, emotionally engaged customers are:

  • At least 3 times more likely to recommend your product or service

  • 3 times more likely to buy again

  • Less likely to shop around (44% said they rarely or never shop around)

  • Much less price sensitive (33% said they would need a discount of over 20% before they would defect)

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Digital Utility

Five useful tips for getting the most out of customer engagement

 

Nowadays, utility companies must proactively engage their customers by moving forward to a customer-focused business model. Modern customer engagement has become a more proactive process for utilities. 

According to Navigant Research, the investments of utility companies in customer engagement solutions are going to grow from $636 million in 2016 to $774 million in 2022, at a compound annual growth rate of 3.3%. Therefore, utilities need to learn how to get the most out of their strategic investments.

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