Utility Solutions

Efficient customer bonding with invoices
that leave a lasting, positive impression

Stand Out from the Competition to Attract more Clients

Utility companies cover a wide range of services: electricity, water, natural gas, sewage, telephone and transportation. This industry is trying to face the ongoing challenge of meeting rapidly growing customers expectations in communication. As in any other relationship, communication between utility companies and their customers is the key to a satisfying and long-term business. But in the current economical climate, IT departments are trying to find a solution to be able to offer high quality customer communication while still reducing regular document generation and delivery costs.

The way different companies in one industry sector manage large scale of business communication, decides rather a company has success and meets their customer’s expectations while being able to offer their services to existing and new customers for a reasonable price.

Benefits of using solutions for
utilities provided by Ecodocx

Digital and paper customer correspondence

Professional customer correspondence every time guaranteed by document approval system

Electronic contract signing with new customers, partners and vendors

SMS and messenger notifications via smartphone and tablet

Reduce demand on IT staff by working with user friendly document management solutions

Digital workflow for collaboration: Combine all document related work processes in one place.

Interactive and dynamic documents

Drive up- and cross-selling by engaging customers and building brand loyalty

Customer communication,
document management and
accessibility made easy with
DocOrigin

Ecodocx LLC is a trusted leader of digital solutions,
which help companies around the world to streamline
document related work processes, make it easier than
ever to get the maximum profit from your strategic
investments.

Recommended for Utility Sector

Learn more

More and more entrepreneurs use invoices as a customer loyalty instrument. To leave a lasting positive impression, usually only a little creativity and a small amount of money is necessary.

Everyday documents, such as bills and notices, are a perfect example of documents customers read every day. They are a trusted information channel. Unlike direct marketing, which is opened by under 10% of recipients, transactional documents are opened by 95%.

The idea of placing messages within transactional documents isn’t new, but we can help to make this process intelligent, relevant, personalized, targeted and allows to access customers while merging two different messages in an efficient way.

Traditional Insert vs. Innovative Transpromo

Most of the utility companies have a very complex infrastructure of business technologies. Legacy systems often build the biggest problem in the innovation process of most utilities. Fact is, using old software technologies can be often frustrating, ineffective, time-consuming and expensive. IT Departments in the utility industry are struggling to meet the growing expectations of their company’s customers while using legacy tools.

Often the employees are so busy trying to make everything work, that they don’t even take a minute to hear out experts who are just trying to tell them that there are already solutions which can not only solve all of their problems but also raise efficiency at work with a fast return on investments.

Ecodocx’s solutions can be integrated into your existing system landscape without making any changes to existing systems. This way you can use existing customers data to create highly professional, personalized and interactive customer correspondence to engage existing customers loyalty.

Learn more  Still on Legacy Technologies?

There is a wide range of Customer Communications Management solutions on the market, but the challenge is finding the one solution which will offer a fast performance and reliable architecture, effectively reduce manual steps, empower company departments to work more efficient while reducing demand on the IT staff, create a digital workspace for your employee which they can access anytime and anywhere, while controlling the user access degree and document approval system.

And last but not least, this solution needs to offer a wide platform ( e.g. Windows, Linux, CentOS, IBM, AS/400, AIX) and customer database (e.g. ERP, CRM, homegrown) support, without making any changes to existing business systems.

At Ecodocx, we specialize in these areas and develop effective and customized solutions, which help our customers to streamline their business processes and not only help to reduce document generation and customer communications costs, but also engage customers loyalty.

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Digital Utility

Five useful tips for getting the most out of customer engagement

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