Stand Out from the Competition to Attract more Clients

Insurance companies communicate with their existing customers mostly through contact centers and written texts. Many of these companies don’t realize that all the emails, faxes, letters, statements, reports and general customer correspondence are their strongest ‘calling cards’. These factors determine what your customers experience by using your service and whether they feel valued. Only a very few leading businesses manage their customer communications requirements in a way that lets them stand out positively from their competitors, while also driving greater efficiency.

Benefits of using solutions for
insurance companies provided by Ecodocx

Digital and paper customer correspondence

Professional customer correspondence every time guaranteed by document approval system

Electronic contract signing with new customers, partners and vendors

SMS and messenger notifications via smartphone and tablet

Reduce demand on IT staff by working with user friendly document management solutions

Digital workflow for collaboration: Combine all document related work processes in one place.

Interactive and dynamic documents

Drive up- and cross-selling by engaging customers and building brand loyalty

Customer communication,
document management and
accessibility made easy with
Enterprise Document Center

Ecodocx LLC is a trusted leader of digital solutions,
which help companies around the world to streamline
document related work processes, make it easier than
ever to get the maximum profit from your strategic

Recommended for Insurance Provider

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Workflow solutions from Ecodocx make cooperation within companies easier and ensure that only approved documents leave the company and that all elements of the outgoing documents achieve brand integrity.

If, for example, the legal department has released new insurance conditions, it must be ensured that these are automatically added to all new contracts from a certain key date. Our customer correspondence solutions equally suit all common process models of document creation: interactivity, personalization, automated on-demand and high volume document output. Our document post processing, sorting and bundling tools are flexible and useful solutions, which will increase the work efficiency of your employees.

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Today’s customers often feel overwhelmed with too much redundant information. Successful insurance provider know, that their customers want to be understood, protected and appreciated by their insurance provider.

Everyday documents, such as bills, policies and claims are a perfect example of documents customers read on a regular base. Unlike direct marketing, which is opened by under 10% of recipients, these transactional documents are opened by 95%. They are a trusted information channel and should be used to engage existing customers loyalty. Because valuable customers will remain loyal for many years and most likely they’ll purchase additional products when the time will be right.

The idea of placing messages within transactional documents isn’t new, but “we can help to make this process intelligent, relevant, personalized, targeted and allows to access customers while merging two different messages in an efficient way.

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Large insurance companies have a very complex infrastructure of business technologies. Legacy systems often build the biggest problem in the innovation process of most utilities. Fact is, using old software technologies can be often frustrating, ineffective, time consuming and expensive.

IT Departments are struggling to meet the growing expectations of their company’s customers while using legacy tools.

Often the employees are so busy trying to make everything work, that they don’t even take a minute to hear out experts which are just trying to tell them that there are already solutions which can not only solve all of their problems, but also raise effectiveness at work with a fast return on investments.

Ecodocx’s solutions can be integrated into your existing system landscape without making any changes to existing systems. This way you can use existing customers data to create highly professional, personalized and interactive customer correspondence to engage existing customers loyalty.

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There is a wide range of Customer Communications Management Solutions on the market, but the challenge is finding the one solution which will offer a fast performance and reliable architecture, effectively reduce manual working steps, empower company departments to work more efficient while reducing the demand on IT staff, create a digital workspace for your employee which they can access anytime and anywhere, while controlling the user access degree and document approval system.

And last but not least, this solution needs to offer a wide platform ( e.g. Windows, Linux, CentOS, IBMI, AS/400, AIX) and customer database (e.g. ERP, CRM, home grown) support, without making any changes to existing business systems.

At Ecodocx, we specialize in these areas and develop effective and customized solutions, which help our customers to streamline their business processes and not only help to reduce document generation and customer communications costs, but also engages customers loyalty.

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