Customer Communications Management

Perfect customer experience - leave nothing to chance

Ecodocx’s Customer Communications Management solutions make it easy to control document related work processes and keep in touch with customer groups by using everyday tools like email, phone, SMS, fax, and internet. Our technologies are developed to help you meet your customer’s specific needs and to deliver custom-tailored solutions for automated document generation, editing, approving, control, sorting and bundling, post-processing, output and delivery, storage.

Regardless of whether delivery notes, inspection forms, shipping documents, patient records or process audit – in the field of logistics, transport, warehousing, healthcare, insurance, engineering or construction paper-based documents occur in large quantities.

To minimize manual steps, intelligent forms can automatically fill out required fields with data from the business systems.

With our solutions, you can capture data from your forms, extract the required values, verify them if required and then forward the data to the respective backend systems. At the same time, the documents can be archived.

Download Datasheet

Did you know, the more you personalize the communication with your customers (bills, statements, quotes, special offers), the more connected they feel to your brand. This is where customer loyalty begins and your revenue starts to increase.

Our solutions offer your employees a flexible editing environment with a secure user access level control that allows users to interactively personalize communications while streamlining the consistent use of approved content within brand guidelines, using notifications, warnings, coupons, special offers, ads etc. This drastically reduces administrative work and helps increasing brand integrity.

Typically, this module allows combining existing transaction documents with personalized interactive content based on different rules set by company’s employees. This way, the content, size, shape of interactive ads can be set based on customer and/or transaction type, document specification etc. Documents can be generated and printed/sent or returned to the user immediately, or be sent to the approved section.

Request a demo