Ecodocx, a Boston-based OpenText and SAP services partner and global provider of customer communications management (CCM) and enterprise content management (ECM) solutions has become the master reseller of kwsoft (kühn & weyh) solutions in the United States. kwsoft is a German CCM software company that specializes in helping businesses create meaningful customer connections across digital and physical channels.
Ecodocx will implement solutions based on kwsoft’s M/Series CCM products to help enterprises meet complex communication requirements in today’s uncertain times and in the ever changing future. In addition, Ecodocx and kwsoft will jointly develop innovative solutions, and allow existing and new customers to benefit from improved document processing, routing, tracking and distribution capabilities.
Ecodocx has an established competence center with several CCM and ECM success stories as well as extensive know-how in customizing CCM solutions, from OpenText, HP, Adobe and others, and integrating CCM solutions into leading software technologies, such as SAP, Infor, Oracle, QAD and more. The partnership between kwsoft and Ecodocx is the result of a successful ongoing collaboration in the United States, in which both organizations work hand in hand to help Fortune 100 leaders replace their unsupported and old-fashioned CCM solutions.
Tien-Tien Lai, CEO of Ecodocx, said: “We are excited to work with kwsoft, develop solutions that change the customer experience, offer personalized and effective customer communications, and enable companies to stand out from the competition while minimizing the cost of software ownership. kwsoft’s Serie M/ CCM solutions will be a great option for companies that run several legacy and unsupported solutions from different vendors, and for companies that are new to the CCM solutions world.”
“After many years of working with OpenText, Adobe, and SAP solutions, we obtained the necessary experience to bring scalability, experience, cost-effectiveness, and deployment model benefits to this partnership and look forward to refining the experience of existing and new customers,” added Oleksandr Matichyn, co-founder and Enterprise Solutions Architect at Ecodocx.
“The partnership with Ecodocx is an exciting step for kwsoft. By cooperating with Ecodocx, we will be able to support companies in the United States by offering an excellent customer experience through extraordinary, meaningful, and personalized omnichannel communications. The experience of Ecodocx together with the cutting-edge technology from kwsoft will enable immense added value to companies that want to offer superior customer experience and create competitive advantages, ” said Matthias Abel, Managing Director at kwsoft.