At Ecodocx we are proud to be recognized again in OpenText’s partner ecosystem by earning our Silver Competencies in Enterprise Content Management and Customer Experience Management for delivering innovative, practical, sustainable, and future-proof solutions based on OpenText products.
With almost 20 years of OpenText product experience, Ecodocx’s services practice has been recognized for its commitment to exceptional customer service and delivery across a wide range of OpenText Enterprise Content Management (ECM) and Customer Communications Management (CCM) suites of products. As a part of our partner renewal this year, we undertook an extensive training and recertification process of our team.
Obtaining our status as an OpenText Services Silver Partner is something that we are very proud of, as it demonstrates our commitment to our core competencies and to providing dedicated solutions and support to our customers.
OpenText provides enterprise information solutions in enterprise content management (ECM), business process management (BPM), customer experience management (CEM), information exchange, discovery and analytics software, cybersecurity software among others.
Through the partnership, Ecodocx has tightly collaborated with OpenText to automate and modernize several Fortune 500, thousands of clients, and almost a million of users with digital transformation implementations. For example, a leading US utility company, which had more than 100 processes in place to manage its document-related process. The company used multiple tools for document generation, quality control, distribution, and records control, which led to high compliance risk and user frustration. Another problem was the print job load distribution. The company was printing millions of translation documents, such as invoices, statements, dunning letters, but the old arrangement wasn’t scalable, which often led to system outages. Ecodocx analyzed and streamlined the processes by reducing document templates quantity by 40%, automating manual, repetitive tasks, and implemented a single repository for quality document storage. The OpenText Document Presentment, Content management, archiving and document access product implementation and customization helped reduce 85% of document processing time.
“We are honored to be an OpenText Silver Services Partner and will continue to deliver end-to-end global services and solutions across the entire OpenText product suite,” said Tien-Tien Lai, Enterprise Architect, and Partner at Ecodocx LLC.
“Just as in all these past years, our customers will continue to benefit from the added advantage of our tight collaboration with OpenText and SAP teams around the globe. We will continue to provide our customers with exclusive access to product roadmaps while receiving our dedicated and industry-recognized customer service, and futureproof enterprise information management solutions,” added Oleksandr Matichyn, Solutions Architect and Partner at Ecodocx LLC.